Make an Appointment Online
To make an appointment either go online to book ( see link below) or by ringing the surgery and speaking to reception.
SystmOnline
Cancel an Appointment
To cancel appointment you can either do this via the NHS App, online (see link below) or ring the surgery and speak to reception.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Request Telephone Consultation
Telephone consultation are now available online (see link below) or ring the surgery and speak to reception.
Appointments System
To see a GP you must have an appointment. These can be booked up to two months in advance. Appointments are booked at 10 minute intervals. We try to run on time as far as possible, but inevitably some appointments do run over.
To help keep surgeries running smoothly:
- Please arrive on time (if you are more than ten minutes late the doctor may not see you)
- Please let us know if you cannot keep your appointment
- Please do not “squeeze in” other people in your slot
- Please remember that the length of appointments are limited and that other people are waiting too!
Advanced Nurse Practitioners
We pleased to announce that we now have 2 Advanced Nurse Practitioners (ANP) to compliment our service ‑ Tina McPherson and Claire Jones Tracy Murphy.
ANPs are trained nurses with advanced skills and expertise. They have undergone significant additional training and are able to provide assessment, examination and diagnosis of most conditions and can prescribe medication. They can refer to specialists at the hospital or send you for tests, X-rays or scans if they feel these are appropriate.
Most patient on the sit and wait service will be seen by an ANP. You may also find that you are offered a routine appointment with an ANP in the first instance rather than a doctor.
Evening & Weekend Appointments
We’re pleased to offer more flexibility with routine appointments through the Enhanced Access service, provided as part of the A1 Primary Care Network (PCN).
When?
Evening Appointments: Remote consultations available from 6.30 p.m. to 8.00 p.m. on selected weekdays.
Weekend Appointments: On-site appointments with a GP or clinician on certain Saturdays from 9.00 a.m. to 5.00 p.m.
How to book? Simply speak to our friendly reception team to book your appointment.
This service is here to make healthcare easier and more accessible for you.
Heidi Health
We are committed to providing you with the highest quality of care
To enhance our service, we are introducing Heidi Health, an AI-powered medical scribe, to assist in documenting some of our consultations.
Your clinician or therapist will make you aware if they are using this and you have the right to decline if you so wish, although this may mean we need to allocate an alternative person for you to see.
Below, we explain what Heidi Health is, how your data will be managed, and the benefits it brings to your care and our service.
You can click here to visit their website and know more about them.
What is Heidi Health?
Heidi Health is an advanced AI medical scribe designed to transcribe patient visits, generate clinical notes, fill out documents, and dictate letters.
This tool allows us to focus more on you, the patient, rather than on typing and administrative tasks.
How Your Data is Managed
- Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
- Local Data Hosting: All data is hosted within the UK, enhancing security and compliance with local data protection regulations.
- Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.
Benefits of Using Heidi Health
- Enhanced Focus on Patient Care: By automating the documentation process, Heidi Health allows us to spend more time interacting with you, improving the quality of care and communication during consultations.
- Efficiency and Accuracy: The AI scribe ensures that all details of your visit are accurately recorded, reducing the risk of errors and omissions in your medical records.
- Streamlined Workflow: Heidi Health helps in managing various administrative tasks such as generating patient summaries, filling out forms, and creating letters, making our workflow more efficient.
Information from: Heidi Health
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.