Our Appointments

To see a GP you must have an appointment. These can be booked up to 6 weeks in advance. Appointments are booked at 10 minute intervals. We try to run on time as far as possible, but inevitably some appointments do run over.

The majority of our appointments are carried out face to face, which has proved a satisfactory method for most of our patients. Although their are other appointment types available.

Please visit our Who Do I See? section which has advice on the best Healthcare Professional for you to see.

To request a non-urgent / routine appointment

In line with Government Guidelines there are numerous ways to make an appointment with us as you can see below.

Face to Face

Face-to-Face Appointments

Face-to-face appointments with a clinician can be booked by telephone on 01480 473413, in person by visiting the surgery, online via your NHS app login and Accurx Patient Triage.

Telephone Consultation

Telephone appointments with a clinician can be booked by telephone on 01480 473413, in person by visiting the surgery, online via your NHS app login and Accurx Patient Triage. The clinician will call you from an Almond Road Surgery telephone line.

Same Day Urgent Appointments

Same day urgent appointments can be booked by telephone on 01480 473413 or in person by visiting the surgery. These appointments are shorter in length and are intended for one urgent problem only, to be dealt with on the same day.

Please note: For serious or life-threatening medical emergencies you should call 999. If the surgery is closed and you need urgent medical help, please call NHS 111.

Online Consultations

To make an appointment online there are the options below:

NHS Online Login

Learn more about the NHS app & Online Login

SystmOnline

Home Visits

It is always easier to deal with a problem in the surgery. If you are too ill to attend, telephone the surgery before 10.30am and please be prepared to give details of your condition.

Please do not request a home visit unless the patient is genuinely too ill to come to surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist upon arrival.

Whilst we understand that some patients may have transport difficulties, this is not in itself a sufficient reason to request a home visit.

Chaperones

It is the policy of the Practice to provide patients with a chaperone during certain examinations and procedures. If you would like a chaperone to be present during a consultation please speak to the receptionist or the doctor/nurse. In the event that the Practice is not able to offer you a chaperone at that time you will be given the option of re-booking.

Please check our chaperone policy.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

To help keep surgeries running smoothly:

Please arrive on time (if you are more than ten minutes late the doctor may not see you)
Please let us know if you cannot keep your appointment
Please do not “squeeze in” other people in your slot
Please remember that the length of appointments are limited and that other people are waiting too!

Cancelling Your Appointment

If you are unable to attend, please let us know as soon as possible so we can offer the appointment to another patient.

You can cancel your appointment in the following ways:

Use the booking link included in your appointment reminder text.
Call the surgery on 01480 473413.
Visit the surgery in person and speak to our Reception Team.

We kindly request as much notice as possible for any cancellations.

Patient Notice

We can not carry out consultations if you are not in this country. Our doctors are not licensed to practice medicine outside the UK.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you haven’t already, you can Sign Up for SMS Reminders below.

Advanced Nurse Practitioners

We are pleased to announce that have 2 Advanced Nurse Practitioners (ANP) to compliment our service – Tina McPherson and Claire Jones.

ANPs are trained nurses with advanced skills and expertise. They have undergone significant additional training and are able to provide assessment, examination and diagnosis of most conditions and can prescribe medication. They can refer to specialists at the hospital or send you for tests, X-rays or scans if they feel these are appropriate.

Most patients on the ‘sit and wait’ service will be seen by an ANP. You may also find that you are offered a routine appointment with an ANP in the first instance rather than a doctor.