Our Appointments
To see a GP you must have an appointment. These can be booked up to 6 weeks in advance. Appointments are booked at 10 minute intervals. We try to run on time as far as possible, but inevitably some appointments do run over.
The majority of our appointments are carried out face to face, which has proved a satisfactory method for most of our patients. Although their are other appointment types available.
Please visit our Who Do I See? section which has advice on the best Healthcare Professional for you to see.
To request a non-urgent / routine appointment
In line with Government Guidelines there are numerous ways to make an appointment with us as you can see below.
Traditional Face to Face
To request a Traditional Face to Face appointment with a Clinician you can Call us on 01480 473413 and book an appointment through our Reception Team.
Telephone Consultation
Request Telephone Consultation
Telephone consultations are now available online (see links in online consultations) or telephone the surgery and speak to reception.
The clinical team will make contact with you over the phone prioritising the clinical needs of the patients on their list. They will discuss your issues with you and arrange for you to attend the surgery if it required.
Sit and Wait
Sit and Wait
In the case of an emergency you can attend the “Sit and Wait” surgery which is held every morning from 09:00 until 11:00. The sit and wait surgery is run on a first come, first served basis although we endeavour to see young children and very urgent cases as soon as possible.
You will be asked by the receptionist about why you need to see a doctor, this is to try to ensure that urgent cases are seen quickly.
If you wish to attend the “Sit and Wait” you must telephone in advance.
It is likely that the doctor will not be able to spend as much time with you as they would in a booked appointment and we would suggest that you do not attend “Sit and Wait” with ongoing problems.
The “Sit and Wait” surgeries can be busy but it is very unusual to have to wait more than an hour to be seen and often it is very much quicker than this.
Online Consultations
To make an appointment online there are the options below:
NHS Online Login
Learn more about the NHS app & Online Login
Or
SystmOnline
Home Visits
Home Visits
It is always easier to deal with a problem in the surgery. If you are too ill to attend, telephone the surgery before 10.30am and please be prepared to give details of your condition.
Please do not request a home visit unless the patient is genuinely too ill to come to surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist upon arrival.
Whilst we understand that some patients may have transport difficulties, this is not in itself a sufficient reason to request a home visit.
Chaperones
It is the policy of the Practice to provide patients with a chaperone during certain examinations and procedures. If you would like a chaperone to be present during a consultation please speak to the receptionist or the doctor/nurse. In the event that the Practice is not able to offer you a chaperone at that time you will be given the option of re-booking.
Please check our chaperone policy.
Intepreter
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
To help keep surgeries running smoothly:
- Please arrive on time (if you are more than ten minutes late the doctor may not see you)
- Please let us know if you cannot keep your appointment
- Please do not “squeeze in” other people in your slot
- Please remember that the length of appointments are limited and that other people are waiting too!
Cancelling an Appointment
If for any reason you are unable to attend it is important that you inform the reception staff. You can do this by simply by replying to your appointment text message with the word ‘Cancel’, by telephoning the surgery or by using online means to cancel.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from our patient list.
Patient Notice
We can not carry out consultations if you are not in this country. Our doctors are not licensed to practice medicine outside the UK.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you haven’t already, you can Sign Up for SMS Reminders below.
Advanced Nurse Practitioners
We are pleased to announce that have 2 Advanced Nurse Practitioners (ANP) to compliment our service – Tina McPherson and Claire Jones.
ANPs are trained nurses with advanced skills and expertise. They have undergone significant additional training and are able to provide assessment, examination and diagnosis of most conditions and can prescribe medication. They can refer to specialists at the hospital or send you for tests, X-rays or scans if they feel these are appropriate.
Most patients on the ‘sit and wait’ service will be seen by an ANP. You may also find that you are offered a routine appointment with an ANP in the first instance rather than a doctor.