Mental Health Patients in Crisis

The First Response Service (FRS) puts your mental health first. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support.  

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, you can now contact the FRS by dialling 111 and selecting the Mental Health option.

What happens when I call? 

The phone will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your medical records to better meet your needs and to avoid you repeatedly having to tell us your situation. 

They can offer advice over the phone, put you in contact with our crisis services or even refer you to a Sanctuary – safe places run by mental health charity, Mind in Cambridgeshire. The Sanctuaries offer short-term practical and emotional support between 6pm and 1am, seven days a week.

Who can call? 

If you aren’t able to make the call yourself, then anyone can call on your behalf – for example a friend, carer, loved one or even your GP.

The service is available to anyone, of any age, currently living in Cambridgeshire and Peterborough in mental health crisis, which could include:

  • Changes to your mood
  • Withdrawing from people (close family, friends or work colleagues)
  • Not taking care of yourself like you usually would 
  • Having increased thoughts about your life not being worth living 
  • Excessive worry 
  • Feeling out of control or unable to cope 
  • Feeling anxious about leaving the house
  • Hearing voices or seeing things that others can’t 
  • Thinking about harming yourself

By calling 111, and selecting option 2, we can help to get you the support you need.

Click here for a short video about this service

Psychological Wellbeing Service

Help and support is available to you if you are aged 17 and over and suffering from mild to moderate depression and anxiety disorders including generalised anxiety, social anxiety, post traumatic stress, health anxiety, panic, phobia or obsessive compulsive disorder.  This can be accessed by self referral. Please use the link below for further information

Child and Adolescent Mental Health

A new website has been launched to help children and young people across Cambridgeshire and Peterborough tackle mental health issues.

The website was designed with input from children and young people. Being a young person can be challenging – with exams, changes at school, changing relationships.

The site brings together good, reliable information on mental health and wellbeing.

The information on the site is relevant to everyone (children and young people, parents and carers, and other professionals).

We hope you find it helpful.


Kooth offers emotional and mental health support for children and young people aged between 11 – 24 years and is available up to 10pm every day.

Young Minds

Young Minds want to see a world where no young person feels alone with their mental health, and gets the mental health support they need, when they need it, no matter what.

Op COURAGE: the Veterans Mental Health & Wellbeing Service

Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families.

Young Persons Drop In

Centre 33 work on a self-referral process so young people are welcome to go along and have a confidential chat with them about anything they are struggling with or finding it hard to deal with.

They support young people from the age of 13 – 25 with housing, sexual health, mental health, money matters or anything else that is on their mind. They offer pregnancy and certain STI testing on site as well as c-card pick up and registration and food bank vouchers.