What should I use Patient Triage for?
Patient Triage allows our patients to submit an online query during the practice’s opening hours. These forms should be used for routine requests only.
Please note:
For any URGENT requests, please contact the surgery by telephone or by attending in person.
Our practice phone lines and reception desk remain open during opening hours for anyone with accessibility needs or those who prefer to speak with us directly.
You will normally receive a response within 1 working day. The duty doctor will review your request; if it is necessary for you to be seen the same day, you will be offered an appointment and will be expected to attend.
This service must not be used for serious or life-threatening emergencies. If you have a serious emergency, please dial 999 immediately.
For urgent problems outside of our working hours, please call NHS 111.
The forms are only read during office hours (Monday–Friday, 8.00 a.m. – 6.30 p.m.). They are not read in the evenings, at weekends or on bank holidays.